Who We Are
At Franklin London, we are the custodians of exceptional homes, estates and lifestyles; offering a level of care defined by experience, discretion and unwavering standards.
Our team brings together decades of service at the highest levels of private household, property and lifestyle management, combining operational excellence with genuine understanding of our clients’ exacting expectations.
Our Team
Michael Shaw
Michael leads Franklin with a vision rooted in the highest traditions of service. Having served within the Royal Household, he recognised early that the standards of precision, trust and grace under pressure expected at that level are seldom found elsewhere. Over the past 25 years, Michael has dedicated his career to raising those standards in private household management, staffing and property oversight — applying a Royal‑inspired ethos to the bespoke needs of ultra‑high‑net‑worth individuals and families.
Founder
Chloe Caldwell
Chloe’s expertise is the backbone of our operational excellence. With a professional foundation in legal and financial advisory, she transitioned into the world of private and family‑office support, where her multi‑lingual capabilities and remarkable organisational acuity have made her a trusted partner to leaders across the creative industries and London society. Chloe’s intuitive coordination ensures every detail is anticipated and impeccably delivered.
Operations Manager
Client ManagerDenise Powell
Denise brings a wealth of experience from senior PA roles within FTSE 100 environments, where precision, adaptability and global coordination were paramount. She has managed complex programmes, international itineraries and high‑profile engagements with grace, always prepared to respond with composure to last‑minute changes. At Franklin, Denise’s commitment to seamless execution elevates the work we do for our clients.