Privacy policy
Privacy Policy
Last updated: 13 May 2026
1. Who We Are
This website is operated by Absolutely Seamless Ltd, T/A Franklin London ("we", "us", or "our"), a company based in the United Kingdom. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we handle your data, you can contact us at:
Franklin London
12 Old Bond Street,
London
W1S 4PW
Email: info@franklinlondon.com
2. What Personal Data We Collect
We only collect personal data that you voluntarily provide to us through our contact form. This may include:
• Your name
• Your email address
• Your phone number (if provided)
• The content of your message or enquiry
We do not collect sensitive personal data (such as health information or financial data) through our website.
3. How We Use Your Data
We use the personal data you provide solely to:
• Respond to your enquiry or request
• Maintain a record of communications with you
• Follow up where necessary in connection with your enquiry
We will not use your data for marketing purposes unless you have explicitly consented to this.
4. Our Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. When you submit a contact form enquiry, our legal basis is:
• Legitimate interests — it is in our and your legitimate interest to respond to your enquiry and manage our business relationship with you.
Where we require your consent (for example, to send you marketing communications), we will ask for it separately and you may withdraw it at any time.
5. Cookies and Analytics
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly and provide information to website owners.
5.2 Cookies We Use
We use the following types of cookies on this website:
• Essential cookies — necessary for the website to function. These cannot be disabled.
• Analytics cookies — we use Google Analytics to understand how visitors use our site. This helps us improve the website experience.
• Advertising cookies — we may use cookies for advertising or remarketing purposes to show relevant content to previous visitors.
5.3 Google Analytics
Google Analytics collects anonymous information about how visitors use our website, such as which pages are visited most often and how users navigate between pages. This data is aggregated and does not identify you personally.
Google may transfer this data to servers in the United States or other countries. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
5.4 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website. Most browsers allow you to:
• View cookies that are stored on your device
• Delete cookies individually or in bulk
• Block third-party cookies
• Block all cookies from specific sites
For guidance on managing cookies in your browser, visit www.aboutcookies.org or www.allaboutcookies.org.
6. Sharing Your Data
We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary, including:
• IT and website service providers who support the operation of this website
• Google, in connection with analytics and advertising services (as described above)
All third parties we engage with are required to handle your data securely and in accordance with applicable data protection law.
We will not share your personal data with any other third party without your consent, unless required to do so by law.
7. How Long We Keep Your Data
We retain personal data collected through our contact form for as long as necessary to respond to your enquiry and for a reasonable period thereafter in case of any follow-up. We regularly review the data we hold and delete it when it is no longer needed.
Analytics data collected by Google Analytics is retained in accordance with Google’s data retention policies.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your data in certain circumstances.
• Right to restrict processing — you can ask us to limit how we use your data.
• Right to data portability — you can ask for your data in a structured, machine-readable format.
• Right to object — you can object to us processing your data on the basis of legitimate interests.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at the details provided in Section 1. We will respond within one month of receiving your request.
9. Right to Complain
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.
Continued use of our website after any changes constitutes your acceptance of the updated policy.